Zagreb Car Rental
Rental Policies
AFTER HOURS SERVICE PICKUP: FOR RESERVATION AFTER HOURS PICKUPS YOU SHOULD CONTACT THE RENTAL AGENT AT LEAST 24H BEFORE PICKING THE VEHICLE. PHONE NUMBER FOR AFTER-HOURS PICKUPS IS 00 385 99 733 0862. AFTER HOURS PICKUPS INCLUDE FEE WHICH IS €25 PLUS VAT PER SERVICE. AFTER HOURS RETURNS: ALL STATIONS HAVE KEY BOX FOR RETURN. IF CUSTOMER RETURNS THE KEY IN THE BOX IT IS FREE OF CHARGE. VEHICLE SHOULD BE PARKED ON RENT A CAR PARKING. THE CUSTOMER LEAVES CAR DOCUMENTS AND KEY IN KEY BOX.
COLLISION DAMAGE WAIVER (CDW): COVERS THE VEHICLE'S LIABILITY AND FIRE WITH A DEDUCTIBLE AMOUNT. FOR CAR CATEGORIES MINI MDMR, ECONOMY EDMR, EXMR 600 EURO, FOR COMPACT CDMR, COMPACT SPECIAL CXMR 800 EURO, FOR COMPACT WAGON AND AUTOMATICS CWMR, CDAR, CWAR 1000 EURO, FOR COMPACT CONVERTIBLE CTMR, INTERMEDIATE IDMR 1200 EURO, FOR INTERMEDIATE SPECIAL IXMR, STANDARD SDMR, SDAR, SVMR, SVAR 1800 EURO, FOR LUXURY LDAR 3000 EURO, FOR FULLSIZE VAN FVMR 2000 EURO AND FOR LUXURY VAN LVAR 3000. CDW DOES NOT PROVIDE ANY COVERAGE CONCERNING DAMAGES PROVOKED AT THE UNDERSIDE PART OF THE VEHICLE, INSIDE PART OF THE VEHICLE-SALOON, WIND SHIELDS, MIRRORS AND TIRES. BASIC CONDITION IS THAT THE DAMAGE IS NOT DUE TO INFRINGEMENT OF ROAD CIRCULATION CODE. THE ACCIDENT STATEMENT SHOULD ALWAYS BE SUPPLEMENTED SO THAT THE INSURANCES' COVERS WILL BE IN EFFECT. IN CASE OF CAR ACCIDENT AND DAMAGES POLICE REPORT IS MANDATORY. WITHOUT POLICE REPORT THE CLIENT TAKES FULL RESPONSIBILITY.
ONE WAY RENTALS: ONE WAY RENTALS ARE AVAILABLE FOR ALL CAR GROUPS BETWEEN ALL RENTAL LOCATIONS WITHIN CROATIA. A 50 EUR PER RENTAL FEE APPLIES. ONE WAY TRAVEL OUTSIDE CROATIA IS NOT AVAILABLE.
REFUELING CHARGES: FULL TO FULL. ALL VEHICLES ARE DELIVERED WITH A FULL TANK AND MUST BE RETURNED IN THE SAME CONDITION. IN CASES WHEN THE VEHICLE IS RETURNED WITH LESS THAN A FULL TANK THE DIFFERENCE WILL BE CHARGED ACCORDING TO THE OFFICIAL RATE OF BRANCH LOCATION IN CROATIA. FEES FOR TANK SERVICES ALSO APPLY AT A COST OF 30 EUR + VAT.
CROSS BORDER POLICY- CROSS BORDER RENTALS ARE ALLOWED WITHIN THE EUROPEAN COUNTRIES. FOR MONTENEGRO, BOSNIA AND HERZEGOVINA, ALBANIA, SERBIA, MACEDONIA AND KOSOVO A CROSS BORDER FEE OF 50 EURO INCLUSIVE OF VAT APPLIES. A PRIOR WRITTEN AUTHORIZATION IS REQUIRED. THERE IS ALSO AN INSURANCE FEE THAT APPLIES. THE GUARANTEE IS EQUAL WITH THE BUYING VALUE OF THE RENTED CAR. THESE KIND OF RENTALS SHOULD BE REQUESTED FROM RENTAL LOCATION AT LEAST 7 WORKING DAYS PRIOR TO THE PICK UP DATE. PLEASE CONTACT THE RESERVATIONS DEPARTMENT AT 385 20437575 FOR FURTHER INFORMATION. PROCESS AND PUBLICATION OF GREEN CARD- MINIMUM TIME OF PUBLICATION OF A GREEN CARD IS 7 WORKING DAYS. CHARGE IS 50 EUR PER RENTAL. THE GREEN CARD COVERS THE RENTED VEHICLE WITH BASIC INSURANCE -T.P.I.- AS LONG AS IT REMAINS IN THE BORDERS OF THE COUNTRY FOR WHICH IT IS ISSUED. ROAD ASSISTANCE OR CAR REPLACEMENT WHILE DRIVING ABROAD IS AVAILABLE.
Personal Accident Insurance –PAI - provides cover for the driver and passengers, subject to the permitted number of occupants in the vehicle, in the event of death or permanent disablement per accident. The cost of PAI is 4 EUR per day plus VAT. Coverage amounts vary from country to country and may also vary depending on whether an adult or a child is involved. Similarly, partial disability may lead to a lower payment or to no payment at all if disability percentage is below a certain threshold.
ACCEPTED METHODS OF PAYMENT-CREDIT CARDS AMEX, DINERS, MASTERCARD, VISA ARE ACCEPTED. SECURITY DEPOSITS, SD- FOR EACH RENTAL A CREDIT CARD -VISA, MASTERCARD, DINERS, AND AMEX- IS REQUIRED. DEPOSIT FOR CAR CATEGORIES MINI MDMR, ECONOMY EDMR, ECONOMY SPECIAL EXMR- 600 EUR, FOR COMPACT- CDMR, COMPACT SPECIAL CXMR- 800 EUR, FOR COMPACT WAGON AND AUTOMATICS CWMR, CDAR, CWAR 1000 EUR, FOR COMPACT CONVERTIBLE CTMR, INTERMEDIATE IDMR 1200 EUR, FOR INTERMEDIATE SPECIAL IXMR, STANDARD SDMR , SDAR, STANDARD VAN SVMR, SVAR 1800 EUR, FOR LUXURY LDAR 3000 EUR, FOR FULLSIZE VAN FVMR 2000 EUR AND FOR LUXURY VAN LVAR 3000. CASH DEPOSITS ARE NOT ACCEPTED. PERSONAL CREDIT CARD, NOT CASH CARD MAESTRO -E.G.- ELECTRON AND CASH and or DEBIT CARD CANNOT BE USED AS GUARANTEE CARD BUT CAN BE USED FOR THE PAYMENT OF THE RENTAL.
VALID INTERNATIONAL OR EUROPEAN UNION DRIVING LICENSE FOR AT LEAST 12 MONTHS, IDENTITY CARD OR PASSPORT.
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Zagreb Car Rental FAQs
The cost of a rental car depends on many factors and can vary greatly. These factors include:
- The length of time you are renting the car
- Car class selected
- Rental location
- Added insurance or protection products
- Additional products selected
- If you have to modify your reservation
- If you have to extend your reservation
- If you have to change your rental drop-off location
For the most accurate pricing, start a reservation.
To rent a car from Enterprise Rent-A-Car in the United States and Canada, you will need the following:
- To be 25 years old
- A valid driver's license with a photo
- A photo ID (For example: a driver’s license or passport)
- Credit or debit card (check the acceptable forms of payment at the location you’re renting from)
Some locations may require additional information, including but not limited to:
- An International Driving Permit (IDP): If the license is written in a language or characters different to those of the country of rental, an IDP is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
- Return travel and accommodation information: Visitors to the UK must also provide proof of return travel and accommodation information while in the UK.
As a customer, you have a choice as to how you would like to pay for fuel.
Fuel Policy at Non-Airport locations:
- You may refuel the vehicle to the same fuel level you received when you picked up the vehicle, or if you choose not to refuel the vehicle to the same fuel level, you will be charged the local Enterprise rate which is typically above the local pump price. An additional refueling charge may apply at some locations.
- A full tank of gas is not guaranteed.
Fuel Policy at Airport Car Rental Locations:
- You may refuel the vehicle to the same fuel level you received when you picked up the vehicle, or if you choose not to refuel the vehicle to the same fuel level, you will be charged the local Enterprise rate which is typically above the local pump price. An additional refueling charge may apply at some locations.
- You may opt to pre-pay for fuel -- Pre-pay gives you two conveniences:
- You can avoid the hassle of having to fuel up the vehicle before returning.
- Pre-pay fuel option is calculated at the local rate of gas minus a per gallon discount.
Note: Prepaid fuel is only sold in full tanks at the discounted price per gallon and is not refundable. Local fuel rates will vary by the area you are renting a vehicle.
For additional questions, please visit our main car rental FAQs page.